FAQs

We use a variety of proteins to make our treats, they can be grouped into:

1. Red Meat: Beef, Lamb, Goat, Pork, Bison.
2. Wild Game: Kangaroo, Vension, Emu, Crocodile, Wallaby.
3. Poultry: Duck, Chicken, Turkey, Qual.
4. Seafood: Salmon, Sardines, Mussels, Cod, Ling fish, Shark,

Prepared with care.

• Meats, fish & organs are cleaned, descaled, slice or chopped in sterile prep facility.
• Quickly placed on drying racks in careful batches.
• Air dried gently at 68 °C for 18-24 hours depending on protein.
• Set out to cool in stainless steel trays.
• Packed in foil-lined packaging to reduce UV exposure and extend shelf-life. this also ensures a longer shelf life and maximum nutrition retention.

You can read more about our process chick here.

Select a treat you think your dog will love or try out our trial-try-box which has one of each protein (meat, poultry, game & seafood)

Yes! It is safe for puppies and cats.

Puppy Parents:

• Looking for a tasty snack - we recommend starting off with pure meaty treats such as chicken breast, beef liver, roo jerky etc.
• Looking for dental chews for bite training and teething - we recommend chicken necks, roo meaty tails & goat hooves.

** SUPERVISION IS ESSENTIAL **

** Note: Just be mindful some treats do contain bone/cartilage which has been dehydrated to make it brittle so it can be chewed on and broken down easily.

We strive to source local and ethical produce when it comes to our products.

• Grass fed meats/organ meats are sourced from local butchers & meat production companies.
• Wild game meats/organ meats are sourced via local farms and livestock collectors, we also source organ meats from local butchers.
• Poultry is sourced from chicken and duck farms and poultries.
• Seafood is sourced from fishmongers and seafood shops around the Port Phillip Bay, Victoria.

Once received, all orders are processed within 1-2 business days and dispatched. 

** You will be given an ETA at checkout depending on which shipping rate you select.

We ship from our facility in Geelong, Victoria AU.

AusPost DOMESTIC:

AU same state delivery times:

• Parcel Post: 2-4 Business days
• Express Post: 1-3 Business days

AU interstate delivery times:

• Parcel Post: 3-6 Business days
• Express Post: 1-3 Business days

AusPost INTERNATIONAL (New Zealand)

• Parcel Post: 4-7 Business days
• Express Post: 2-5 Business days

If there are delays you will be informed immediately. Find out more in our shipping policy

Yes you may, provided it's within a 6 hour period. If we've already dispatched your box, you can contact us to organise a reimbursement if refund conditions are satisfied.

You may also make changes within that 6 hour period from your customer account.

If you believe you have received an incorrect order please contact us immediately and we will resolve the issue.

If there are delays with your order, you will be informed ahead of time by Australia Post or Sendle (for some NZ customers), if for some reason that hasn't happened please contact them and provide your tracking number and they will update you.

Your order will be delivered in a box with insulated bubble wrap for protection, depending on what size you selected, your treat bag will arrive in:

• 200g: Yellow treat pouch
• 1kg Bigger Bag: White stand up pouch
• Supplements: White HDPE sealed bottle with 2.5g measuring spoon.

Shipping fees depend on your location & destination country

AU Domestic:

• Regular (Parcel Post): $10.20 ($15.75 over 1kg)
• Express Post: $13.20 ($19.75 over 1kg)

International (New Zealand):

• Regular (Parcel Post): $16.80 ($26.90 over 1kg)

You will receive email or text notifications informing you of your delivery progress. 

When delivery is complete you'll receive photo proof via text or email.

You can also track your order by entering your tracking number into our track your order.

We deliver Australia-wide via Australia Post.

We also deliver to:

• New Zealand.
• Canada.
• United Kingdom.

Via appropriate international carrier.

You may request it via the shopping cart note

Please refer to the feeding guide on each product page.

As delayed below:

FEEDING:

• Small Dogs (up to 7 kg):
  Serving Size per day: 10grams.
• Medium Dogs (7-18 kg):
  Serving Size per day: 30 grams.
• Large Dogs (18-32 kg):
  Serving Size per day: 50grams.
• Extra Large Dogs (32 kg+):
  Serving Size per day: 70grams.

Most likely recommended to feed 1-2 treats once or twice a day

• Moderation is key: Even healthy treats should be given in moderation to avoid overfeeding and potential digestive upset. Consult with your veterinarian or pet nutritionist if you have any concerns about your dog's diet.

Keep in cool spot away from direct sunlight. 

SHELF LIFE:  10-12 months.

Although highly unlikey, it isn't unwise to assume some stomach issues may arise if your dog is sensitive to some ingredients.

We do have a detailed "considerations" section for each treat, be sure to read carefully prior to purchasing.

Consult with your veterinarian or pet nutritionist if you have any concerns about your dog's diet.

Of course, you are free to cancel anytime using your customer account.

Please read our subscription policy for more details.

1. Simply choose a treat, topper or supplement and select "subscribe now" which gives you a lifetime discount.
2. Select the applicable frequency of delivery (eg. every 2 weeks, 3 weeks, etc)
3. You then follow the prompts to checkout and place an order as usual.
4. Your preferred payment method will be stored with your permission as a recurring charge based on the frequency you have selected.
5. You can log into your customer account to make changes, pause or cancel a subscription.

No worries, just contact us and let us know and we'll cancel your plan. 

You can go back and purchase on a one-time purchase option.

We accept standard debit payments, paypal, apple pay, google pay and shop pay.

We also offer and accept buy-now pay-later options such as Afterpayand PayPal pay-in-4. 

These options are only for one-time purchases - not subscriptions; except for PayPal which can be used for subscriptions.

Yes you can, just follow through with your checkout process as if you were paying with PayPal or Apple Pay.

Yes of course, your information is 100% safe and secure.

Please refer to our privacy policy for more information